Outreach Systems Coordinator

Reports to: Associate Director of CRM and Outreach Systems

Department: External Affairs

Staff reporting to this position: None

Position classification: Exempt, Full-Time

Summary:

American Progress is seeking an Outreach Systems Coordinator, who will serve as the primary liaison for users of the current CRM and email outreach systems, resolving both technical and functional issues. S/he will be responsible for ongoing development of tailored, targeted uses for the CRM and outreach systems, and guiding users across the organization through those systems.

The ideal candidate will have a track record in supporting and training users of CRM and email marketing systems. The position is part of the External Affairs Department, which handles outreach to elected officials, national, state, and local advocates, other policy organizations and think tanks, and others.

Under the direction of the Associate Director for CRM and Outreach Systems, this position will work closely with the other departments who are or who will be using the outreach systems deployed at the Center.

Responsibilities include but are not limited to the following:

  • Train new end users on the application and train existing users on new features
  • Stay abreast of CRM and Salesforce.com best practices applicable to our industry
  • Document processes and create documents to communicate processes
  • Produce high quality written and digital media training materials for current outreach systems
  • Participate in cross-functional teams that address strategic business issues involving CRM operations
  • Document requirements and specifications for system implementation, enhancements, and develop consensus for those enhancements
  • Drive adoption of approved and implemented enhancements throughout the organization and ensures compliance with the system
  • Resolve technical and functional issues with the Associate Director of CRM
  • Manage data loads and data quality
  • Create reports and dashboards for the management team
  • Maintain user roles, security, profiles, workflow rules, and other system configuration options

Required Skills/Experience:

  • Two or more years supporting a CRM system
  • Knowledge of Salesforce.com a plus
  • Bachelor’s degree
  • Demonstrated analysis, problem solving and skills, troubleshooting expertise
  • Ability to effectively prioritize and escalate customer issues as required
  • Ability to multi-task and perform effectively under pressure
  • Exceptional oral and written communication skills
  • Experience producing and delivering training materials
  • Understanding of non-profit organizations a plus
  • Comfortable interacting with all levels of management
  • Self-starter and ability to work independently and collaboratively
  • Familiarity with progressive public policy
  • Committed to the values and ideals advanced by American Progress

American Progress operates two separate nonprofit organizations to maximize our progressive agenda: The Center for American Progress and the Center for American Progress Action Fund. This job posting refers collectively to the two organizations under the name “American Progress.” The Center for American Progress is a non-partisan 501(c)(3) tax-exempt research and educational institute. It undertakes research, public education and a limited amount of lobbying. The Center for American Progress Action Fund is a non-partisan 501(c)(4) tax-exempt organization dedicated to achieving progress through action. It works to transform progressive ideas into policy through rapid response communications, legislative action, grassroots organizing, political advocacy and partnerships with other progressive leaders. The organizations share office space and employees.

American Progress provides a very competitive compensation and benefits package.

American Progress is an equal opportunity employer; women, minorities, and people with disabilities are encouraged to apply.

For more information on the Center for American Progress, please go to www.AmericanProgress.org.

For more information on the Center for American Progress Action Fund, please go to www.AmericanProgressAction.org.

To apply, simply e-mail your Word resume and cover letter attachments to: Jobs@AmericanProgress.org.

Or you may write to:
Center for American Progress
Attn: Human Resources Department
1333 H Street, NW, 10th Floor – External Affairs Search
Washington, DC 20005

In your correspondence, please reference the exact title of the job you are applying for in the subject line. This announcement will remain posted until the position is filled. No phone calls please.

Please note that only those individuals whose qualifications match the current needs of this position will be considered applicants and will receive responses from American Progress.

Thank you for your interest in American Progress.